Telehealth Doctors and Psychologists Australia

Disclaimer and copyright

The material contained in this website has been prepared by 24-7MedCare on the basis of the most current information available to it. The company believes, to the best of its knowledge, that all information given is reliable, but makes no guarantee of its accuracy.

24-7MedCare and the companies and individuals represented in this website are not responsible for any errors or omissions contained in this website, and reserve the right to make changes without notice. The said parties take no responsibility in respect of any use or reference to this website or the information contained in it, and are not liable in any event for any damages whatsoever arising out of or related to this website or the information it contains.

Information contained on this website is of a general nature only, and does not constitute medical advice. You should not rely upon any information on this website without obtaining the specific advice of a qualified health care professional. No user of this website may distribute, modify, transmit, or use the contents of this website in any manner for public or commercial purposes without written permission from 24-7MedCare.

All materials and information on this website may be downloaded for non-commercial or personal use only. Under no circumstances should the use of this website be construed as granting a license or right to use any of the intellectual property rights displayed in this website, without the written permission of 24-7MedCare.

24-7MedCare Terms of Use

Last updated: 21 December, 2021

INTRODUCTION

  1. 24-7MedCare Pty Ltd (ABN 92 167 109 275) (24-7MedCare, we, our or us) is a diversified provider of healthcare services that provides:
    1. a full suite of GP telehealth services;
    2. a full suite of psychology telehealth services; and
    3. mobile GP services specialising in delivery of comprehensive care to residents of aged care facilities (the 24-7MedCare Services).
  2. These are our Terms of Use (Terms).  They set out important information that applies to your use of the 24-7MedCare Services and the 24-7MedCare website (Website), and form a contract between you and us – so please read them carefully before continuing.
  3. We may need to update these Terms from time to time, to accurately reflect any changes to our business.  If we do, we will publish the updated version on our Website or otherwise provide written notice to you.  The updated version will apply to your access and use of the Website or the 24-7MedCare Services from the date of our publication or written notice. 

Eligibility

      1. To be eligible to use the Website and the 24-7MedCare Services, you must:
        1. comply with these Terms at all times;
        2. be at least 16 years old or have a parent or legal guardian present (unless we agree otherwise); and
        3. only access and use the Website and the 24-7MedCare Services in relation to:
          1. yourself (that is, where you are the relevant patient); 
          2. your dependent child; 
          3. a person whose medical affairs you are legally responsible for; or 
          4. another person, but only if you have that person’s express consent and you act strictly in accordance with that consent.
      2. You acknowledge and agree that the 24-7MedCare Services should not be used in case of emergency or for the treatment of life threatening conditions or injuries.  In case of emergency, please call 000 for assistance.

Disclaimers and acceptable use

      1. When using the Wesbite or the 24-7MedCare Services, you must not:
        1. breach any laws, or encourage or assist the commission of any illegal act; 
        2. infringe any person’s rights including intellectual property and proprietary rights, rights of confidentiality or contractual rights; 
        3. include any material that contains any virus or harmful code, or program that is designed to impair the performance of the Website or any device accessing the Website;
        4. impersonate any other person, or purport to act on their behalf without their express consent to do so; 
        5. provide us with personal information (including images) about any other person, without their express consent to do so;
        6. publish or link malicious content; 
        7. vexatiously or frivolously use the Website or the 24-7MedCare Services;
        8. make a booking via the Website, and fail to take all reasonable steps to either attend that booking or provide reasonable notice of any cancellation; 
        9. engage in conduct that is unlawful, defamatory, obscene, threatening, harassing, abusing, slanderous, hateful or embarrassing to any person (including our contractors and employees), or which is likely to damage our reputation or our business; 
        10. distribute, modify, transmit, or use the contents of the Website in any manner for public or commercial purposes without written permission from 24-7MedCare; 
        11. provide images that contain sensitive content that is unnecessary for clinical purposes, are of a sexual nature, or are offensive in our reasonable opinion; or
        12. record or publish the medical advice provided to you or a telehealth session, without our prior consent.
      2. You are responsible for your medical affairs and recordkeeping.  Any medical and treatment decisions made by you are based on independent professional medical advice, diagnosis, treatment or judgment.
      3. You acknowledge that the information contained on the Website is of a general nature only, and does not constitute medical advice.  You should not rely upon any information on the Website without obtaining the specific advice of a qualified healthcare professional. 
      4. We may refuse access, change, suspend or discontinue your access to or use of the Website or the 24-7MedCare Services at any time if, in our sole discretion:
        1. you fail to comply with the obligations contained in these Terms; or
        2. your manner becomes abusive, harassing or threatening. 

Third Parties

      1. The Website may contain links to third party information, products and services which are not owned, operated or maintained by us, including some of our online booking functionalities (Third Party Booking System).  We have no control over, and accept no liability for the content or functionality of any such third party information, products or services.
      2. Third Party Booking Systems are used for booking and managing some of the appointments we offer, and are owned and operated by our third party provider(s).
      3. Where you book or manage your appointment via a Third Party Booking System, this is subject to the third party’s Terms of Use and Privacy Policy (the Third Party Policies), which can generally be accessed from within the Third Party Booking System.  If you do not agree to the Third Party Policies, you should not use the Third Party Booking System.
      4. You should contact the relevant third party if you have any queries or concerns regarding the third party information or services. 

Availability and accuracy 

      1. While we use our best efforts to make sure that the material contained on the Website is reliable and the most current information available to us, we are unable to guarantee that it will always be accurate or defect free.  
      2. 24-7MedCare and the companies and individuals represented on the Website are not responsible for any errors or omissions contained in the Website, and reserve the right to make changes without notice.  
      3. While the 24-7MedCare Services generally run smoothly, from time to time there can be technological or other interruptions and issues – including those caused by our third party providers. 
      4. We do not (and can not) promise that the telehealth component of the 24-7MedCare Services will be error free in terms of availability and punctuality.  If we re-schedule your telehealth appointment and it is not a suitable timeframe and you are not in breach of these Terms, we will refund any fees paid.

Privacy

    1. We will comply with:
      1. all relevant privacy and health records laws; and
      2. the 24-7MedCare Privacy Policy, when collecting and handling any personal information (including your health information) that we obtain about you in connection with your use of the Website and the 24-7MedCare Services.
    2. A copy for our current Privacy Policy is available at [insert updated link].  By using our Website or the 24-7MedCare Services, you agree to our collection and handling of your personal information (including your health information) in accordance with our Privacy Policy.
    3. 24-7MedCare may change its Privacy Policy from time to time at its discretion and without notice.  We recommend that you regularly review this policy to keep up to date with any changes.
    4. 24-7MedCare will not disclose your personal information to third parties unless we have your prior consent or the relevant disclosure is permitted or required under applicable privacy and health records laws. 
    5. You agree that we may use your personal information to provide you with marketing, promotional and advertising materials and other communications regarding our offerings which we consider may be of interest to you.
    6. You understand that:
      1. we may be required by health records laws to hold your health information for a prescribed period of time (such as seven (7) years from the date of service, or longer in the case of a minor); however,
      2. where this is not required, we may elect to permanently delete or destroy your personal or health information once our interactions with you end.

Liability

      1. You must use the Website and the 24-7MedCare Services in accordance with all applicable laws and only for the purposes permitted or contemplated by these Terms.
      2. We take no responsibility in respect of any use or reference to this Website or the information contained in it, and are not liable in any event for any damages whatsoever arising out of or related to this Website or the information it contains.
      3. In relation to the 24-7MedCare Services, you acknowledge and agree that:
        1. in providing the 24-7MedCare Services, we are reliant on the information you provide to us in relation to your health and physical and mental symptoms and presentation; and
        2. if you do not provide complete and accurate information, this may impact our ability to properly assess your health.
      4. To the extent permitted by law, we are not liable for any loss, cost, damage or injury arising out of your access to or use of the Website or the 24-7MedCare Services.

Intellectual property

      1. All materials and information on the Website may be downloaded for non-commercial or personal use only.  
      2. Under no circumstances should the use of the Website be construed as granting a license or right to use any of the intellectual property rights displayed in the Website, without the prior written permission of 24-7MedCare.

Governing law

      1. These Terms are governed by the laws of the State of Victoria, Australia, and we and you both submit to the exclusive jurisdiction of those courts. 

Contact us

All queries regarding these Terms should be addressed to:

[email protected]